1. ALWAYS-ON PROTECTION
1.1 Hostly deploys always-on, multilayer DDoS mitigation for covered hosting products, including upstream scrubbing and Hostly-managed edge, XDP/eBPF and protocol-aware controls where supported.
1.2 The published 30 Tbps figure describes aggregate protection network capacity; it is not a per-IP, per-port, per-VPS, or per-server throughput guarantee.
1.3 Filtering profiles, protocol coverage, network paths and security configurations may differ by product, location and upstream provider.
2. RISK CONTROLS
2.1 During attacks, or when needed to prevent network harm, Hostly may rate-limit, challenge, filter, drop or redirect traffic, require protocol restrictions, change mitigation profiles, or temporarily null-route affected addresses.
2.2 Defensive controls can block or delay legitimate connections, especially unusual protocols, malformed traffic or unrecognized handshakes. Hostly will review credible reports when reasonably practicable.
2.3 Customer traffic may be processed by contracted upstream mitigation providers and may traverse protection facilities in other regions.
3. LIMITATIONS
3.1 Always-on means mitigation is continuously deployed for covered products, not that every conceivable attack is stoppable or that zero downtime or zero false positives are guaranteed.
3.2 Unavailability caused by game bugs, application-layer floods, compromised application credentials, third-party internet conditions, or attack complexity may still occur.
3.3 Hostly may take emergency measures necessary to protect its network and other customers; such actions do not independently constitute SLA downtime where an applicable exclusion applies.
4. CUSTOMER OBLIGATIONS
4.1 Customers must provide accurate application and port information where needed, comply with security guidance, and not deliberately generate abusive traffic or evade protective controls.
4.2 Custom mitigations, guaranteed filters, unusual protocols, BYOIP routing and enterprise commitments require a separate written agreement where applicable.
CONTACT
For service-related questions, open an authenticated support ticket at hostly.network. This policy is incorporated into the Terms of Service only when published and applicable.
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