Privacy Policy

HOSTLY US, LLC (“Hostly”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hostly.network and related domains) or use our Services, including Game Hosting, Virtual Private Servers (VPS), Dedicated Servers, and related products.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

1.1 Personal Information

Full name
Email address
Billing address
Phone number (if provided)
Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
Account login credentials
Any other information you voluntarily provide when contacting support or filling out forms

1.2 Non-Personal / Technical Information

IP address
Browser type and version
Operating system
Device information
Referring URLs
Pages visited and time spent on our website
Server logs related to your use of the Services

1.3 Service Usage Information

Information related to your use of Game Hosting, VPS, or Dedicated Servers (such as resource usage, bandwidth, uptime, and technical logs necessary for providing and securing the Services)

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience, analyze traffic, and for security purposes. You can control cookies through your browser settings.

2. HOW WE COLLECT INFORMATION

We collect information in the following ways:

Directly from you when you register an account, place an order, contact support, or submit forms
Automatically when you interact with our website or Services (through cookies, server logs, and analytics tools)
From third-party payment processors and service providers

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services
To process payments and manage billing
To create and manage your account
To communicate with you (including service notifications, support responses, and important updates)
To detect, prevent, and address technical issues, fraud, and abuse
To improve our website, Services, and customer experience
To comply with legal obligations
To enforce our Terms of Service and Acceptable Use Policy
To send marketing communications only if you have opted in (you may opt out at any time)

4. LEGAL BASIS FOR PROCESSING (where applicable)

We process your personal information based on:

Performance of a contract (providing the Services you requested)
Legitimate interests (improving Services, security, fraud prevention)
Compliance with legal obligations
Your consent (where required, such as for marketing)

We do not sell your personal information.

We may share your information only in the following circumstances:

With trusted third-party service providers who assist us in operating our business (payment processors, infrastructure providers, email services, analytics tools), under strict confidentiality obligations
When required by law, court order, or governmental authority
To protect the rights, property, or safety of Hostly, our customers, or the public
In connection with a business transfer (merger, acquisition, or sale of assets), in which case the new owner will assume the rights and obligations under this Privacy Policy
With your consent or at your direction

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your account is closed, we may retain certain information as required for legal, accounting, or legitimate business purposes.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

Right to access the personal information we hold about you
Right to request correction of inaccurate information
Right to request deletion of your personal information (subject to legal retention requirements)
Right to object to or restrict certain processing
Right to withdraw consent where processing is based on consent
Right to data portability (where applicable)

To exercise any of these rights, please contact us through the support ticket system available in your customer control panel or via the contact methods listed at the end of this Policy. We will respond to your request within a reasonable timeframe.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

10. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically. Continued use of the Services after any changes constitutes acceptance of the revised Privacy Policy.

13. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us by opening a support ticket through the customer control panel at hostly.network.

HOSTLY US, LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 UNITED STATES

By using Hostly Services, you acknowledge that you have read and understood this Privacy Policy.