1. MAINTENANCE
1.1 Hostly may perform updates, migrations, equipment replacements, security patches and network changes necessary to operate and protect the Services.
1.2 Hostly will use commercially reasonable efforts to notify affected customers of planned maintenance likely to cause material interruption, when advance notice is practicable.
1.3 Urgent work may be carried out immediately where security, network integrity or equipment safety requires it.
2. INCIDENT MANAGEMENT
2.1 Hostly may prioritize broad infrastructure outages, major network incidents and security events over individual configuration requests.
2.2 Updates may be communicated via tickets, account notices or public status channels when reasonably practicable. Updates are informational and are not contractual resolution deadlines.
2.3 Technical details, internal security rules, vendor information or attack intelligence may be withheld where disclosure would impair security, confidentiality or legal obligations.
3. SERVICE LEVELS
3.1 Planned and emergency maintenance may be excluded from an applicable SLA only as expressly provided there. This policy does not eliminate any mandatory legal remedies.
3.2 No guaranteed maintenance frequency, advance notification interval, root-cause publication deadline or incident resolution time is promised without express written agreement.
CONTACT
For service questions, submit an authenticated ticket in the customer panel.
HOSTLY US, LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 UNITED STATES