1. GENERAL
1.1 The purchased product description, order summary and applicable written addenda define assigned resources, location, billing cycle and included features.
1.2 Features described for one product, region or trial are not automatically included in other products. Management and technical support are limited to expressly included features.
2. GAME HOSTING
2.1 Game Hosting normally provides server resources and a management panel. Customers remain responsible for game settings, mods, plugins, community content, licensing and compatibility with the publisher's updates and rules.
2.2 Third-party game authentication outages, publisher bans, client modifications and unsupported plugins are outside Hostly's control. Hostly may disable plugins or processes that compromise shared infrastructure.
3. VPS
3.1 Unless sold as managed, a VPS is an unmanaged virtual machine. Customers are responsible for operating-system administration, application security, patching, firewall rules, licensing and backups.
3.2 Allocated vCPU and shared host capacity do not imply dedicated physical CPU time unless the order explicitly promises it. Sustained resource abuse may be managed under the Fair Use Policy.
4. DEDICATED SERVERS AND CUSTOM PRODUCTS
4.1 Dedicated hardware specifications are defined by the accepted order. Datacenter access, remote hands, bandwidth overages, replacement windows and custom networks are not included unless expressly purchased.
4.2 Hardware incidents will be investigated using commercially reasonable efforts; uninterrupted operation and a particular repair deadline are not implied.
4.3 BYOIP, BYOASN, BGP, GRE, custom firewalls and special routing are subject to separate operational approval where required.
5. MIGRATION AND TERMINATION
5.1 Customer-requested migration, operating-system reinstall, rebuilds, disk changes and IP changes may cause downtime or data loss. Customers must maintain backups and confirm the approved scope.
5.2 No plan automatically includes managed restoration, data migration, application troubleshooting or after-hours engineering work without a written commitment.
CONTACT
For service questions, submit an authenticated ticket in the customer panel.
HOSTLY US, LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 UNITED STATES